To see a clinician you will be taken through our triage system which is designed to make sure you get the help you need as fast as possible.

The triage system means that a team of clinicians will assess your symptoms before giving you an appointment based on your clinical need rather than the time that you contact the surgery.

That means that we have done away with the 8.30am rush for appointments! You can call or book onlin at any time during the day and we can make the appropriate appointment for you.

Book online using the Anima online triage system

Anima is an online platform which seamlessly and confidentially integrates with your medical record, improving how you access care and appointments, and how our staff assess your condition.  

Register or Sign In

Call the practice to be taken through the triage process by one of our team

0114 5518812 Monday to Friday from 8am to noon.

Visit the surgery 

Speak with a receptionist, Monday to Friday from 8am to noon.



Making it easier to get an appointment

We want to put an end to the 8am appointment lottery and to make it much easier for you to get the help you need.

That’s why we are making changes which will make getting an appointment easier and fairer.

Click here for more information

Enhanced access

Local GP practices have teamed up to improve the way we provide weekend and evening appointment for our patients.

This means that most people will be able to book weekend and evening appointments closer to where they live. For our patients we will be providing appointments will be provided at Darnall Primary Care Centre

Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and Pharmacists.

Initially appointments can be booked through you practice, but we will soon be adding the option for patients to book direct online and through NHS 111.

Click to find out more Website Link

Home visits

If possible please try to contact us before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

When patients fail to attend a pre-booked appointment it prevents someone else being seen. If patients frequently fail to turn up or give enough cancellation notice (24 hours) they may be asked to register elsewhere.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system via the link at the top of this page
  • phone us on 0114 5518812, Monday to Friday from 8am to 6pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Options for Accessing Urgent Care

Click here for more details

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs