With the start of the autumn term imminent for Sheffield’s school, colleges and universities GPs in the city are reminding parents of young pupils and older students to check their vaccinations are up to date as part of the “Healthy Start, Bright Future” campaigns.
Children are offered different vaccines by the NHS at different stages of their childhood to protect against the most serious diseases. Children aged 3 years, 4 months old are offered the MMR booster and the 4-in-1 pre-school booster to protect against serious illnesses from polio, tetanus diphtheria and whooping cough.
At secondary school parents are asked to consent for their children to have the HPV vaccine from 12 years to protect against future cancers, such as cervical or penile cancer, and against genital warts.
The Td/IPV vaccine, or 3-in-1 teenage booster, protects against tetanus, diphtheria, polio, and the MenACWY vaccine protecting against meningitis strains is offered too.
University and college students are reminded to ensure they are up to date with their vaccines to protect against meningitis, measles, mumps, rubella (MMR) and cancers caused by HPV.
For the newest pupils going into Reception GPs stress the importance of teaching children about basic hygiene, washing hands or using the toilet independently before school starts
Dr Lucy Cormack, GP and Medical Director at Primary Care Sheffield said:
Vaccination is one of the most important things we can do to give children the absolute best start in life. Therefore, it is important that your child is up-to date with their vaccinations before they start school. That is whether they are going for the first time, returning after the holidays, or even moving to college or university.
A recent survey from UKHSA (UK Health Security Agency) shows most parents have confidence in the NHS vaccination program, with 89% agreeing that vaccines work, are safe (84%) and trusted (82%). Yet the rate of childhood vaccinations has fallen to worrying levels in the last 10 years putting individuals, families, and communities at risk. We know cases of measles and whooping cough have been increasing and are having a devastating impact on some vulnerable children.
If children are not vaccinated, whether aged 3 or 18, they are just not protected. If they are not protected, nor are other children who are yet to have their vaccinations, therefore you will be protecting not only individuals but the community from serious illness and protecting the NHS from unnecessary hospital admissions.
I ask parents, and students soon off to university or college, to take a moment, check their Red Book or contact their GP to see if their children's vaccinations are up to date. If there are any gaps, then please call your GP practice or use the NHS App to arrange a vaccination appointment today.”
As well as protecting your children through vaccination, I ask parents to teach their children about basic hygiene steps before school starts. Young children are unlikely to understand the importance of personal hygiene so teaching them how and when to wash their hands properly, particularly before and after eating and after using the toilet will be invaluable in keeping them safe from catching illnesses at school.
As a GP and a busy mum, now of older children, I remember and know that there are many things to think about before the new term starts. Vaccination and teaching basic hygiene are important ones on the list.
Primary Care Sheffield is delighted to announce that an innovative project delivered by its PCS|Practice team has been named as a finalist in the Digitising Patient Care category at this year’s prestigious Health Service Journal (HSJ) Awards.
The HSJ Awards recognise an outstanding contribution to healthcare and Primary Care Sheffield is proud to announce that the work the PCS|Practice teams have done to make it easier for patients to get the care they need has been selected as a finalist from over 1350 entries for this year’s awards.
Primary Care Sheffield runs nine practices – PCS|Darnall, PCS|North Darnall, PCS|Highgate, PCS|Mulberry, PCS|City, PCS|Heeley, PCS|Sothall, PCS|Buchanan and Harold Street – which had previously been financially unviable or had other issue which might lead them to close. These practices are largely in areas of high deprivation, with a large number of patients for whom English is not their first language. The practices have been working hard over the last year to change the way they work and introduce a brand new system to get rid of the 8am appointment rush and make it easier for patients to get access to the care they need.
Lynsey Hughes, Primary Care Sheffield’s Director of Operation’s said “We’re delighted to be shortlisted for at the HSJ Awards 2024. The practice teams deserve this for the work they have done. They are hugely dedicated to their patients and have worked so hard to make improvements to services. I am so proud that their work has been recognised at a national level.
“Whatever the result ‘on the night’, we already feel like winners for getting this far and want to make sure we share everything we have learned with other practices who want to take the same journey.”
HSJ editor Alastair McLellan, adds; “The judges picked out PCS|Practices with their work standing out as a real ‘success story’ worthy of a prized place on the panel’s shortlist. We can’t wait to welcome Primary Care Sheffield to the awards ceremony in November and to recognise and applaud such impressive achievements across the sector.”
The winner of the Digitising Patient Care Award will be announced at the official awards ceremony to be held in London on 21st November 2024.
The full list of nominees for the 2024 HSJ awards can be found at https://awards.hsj.co.uk/ alongside details of the Awards partners at https://awards.hsj.co.uk/partners.
We are aware that the ongoing violent disorder orchestrated by the Far Right is causing a great deal of anxiety for many patients. I you would like a telephone call instead of face-to-face appointment please let us know and we will facilitate this if we can. There are some conditions where we will need to examine you.
If you are struggling to sleep or feeling increasingly anxious please go to NHS Sheffield Talking Therapies or call 0114 2264380 to access psychologically informed help. They have self help guides but you can also refer yourself for an appointment.
GP partners have voted in favour of taking part in collective action. This difficult decision has been taken because funding for GP services no longer matches the increased demands on the system. This has led to practices becoming overstretched and unable to offer the care that our patients deserve.
This action is necessary because the system is broken with fewer doctors seeing more patients, without the resources they need. General Practice currently provides over 1.5m appointments per month and 65% of those are face to face - a significant increase from pre-pandemic levels. Overall practices receive around 7% of the NHS budget whilst providing over 90% of the patient contacts.
Please note that practices will remain open during the period of collective action and will continue to provide appointments to patients. However, GPs will stop doing some of the unfunded additional back office work that they have had to take on to keep the wider health service running.
Whilst the disruption to patient facing services will be kept to a minimum you may find that you are given an appointment by other healthcare professionals like nurses, physios, and pharmacists or be directed to other services if that is the most appropriate way to deal with your problem. This is to ensure that we deliver safe and effective care for those that need it and we use other services where it is safe and appropriate to do so.
We are really pleased to have received our results from this year’s national survey of GP patients. The survey is one of the ways we engage with patients, and we use the information it provides to help us improve the services we provide. Find out more about the all the different ways we get feedback from patients here.
This year results show some areas for improvement, which we will be working on and report back in the coming weeks. However, the overall practice satisfaction score has increase by 2% and more patients felt involved in decisions than the averages seen nationally. We are also keen to support more patients to engage in future as very few patients engaged.
Read the full results below:
GP Patient Results Darnall PCC.pptx
Unions representing doctors in training have announced a number of strikes. Ambulance services, patient transport and NHS111 are not part of this industrial action.
Thank you.
This video is a useful watch for anyone nervous about attending a smear, it gives a walk through of what will happen.
What is cervical screening?
Cervical screening is a way of preventing cervical cancer (cancer of the cervix). It uses tests to find abnormal changes in the cells of the cervix.
The first part of cervical screening is to have a smear test. This is also called the cervical screening test.
We have more information about having a smear test.
How painful is a cervical screening (smear) test? Does it hurt?
A cervical smear test should not hurt, but sometimes it can feel uncomfortable. If you're worried about the test causing you pain, your GP or practice nurse can explain ways they can make the test easier for you.
What is a cervical screening (smear) test looking for?
A cervical screening test checks for abnormal cell changes in the cervix. Cervical cell changes are common, and often improve naturally. But sometimes these changes need treatment because there is a risk they may develop into cancer.
In England, Scotland and Wales, the sample is tested for a virus called HPV first. Samples that show high-risk HPV are then checked under a microscope for abnormal cells.
In Northern Ireland, the sample of cells are now also first tested for HPV.
The aim of cervical screening is to check for certain types of HPV and any abnormal cell changes early that might develop into cervical cancer if left untreated.
Do I need cervical screening if I’m a virgin or from the LGBTQ+ community
Cervical screening is for anyone who has a cervix, regardless of sexual orientation or gender identity. The aim of cervical screening is to check for certain types of HPV and any abnormal cell changes early that might develop into cervical cancer if left untreated. You can get HPV through:
You're still at risk of cervical cancer if:
If you've never had any kind of sexual contact with a man or woman, you may decide not to go for cervical screening when you're invited. But you can still have a test if you want to. If you would be happy to discuss it, making the practice aware of your decisions and reasons is helpful in ensuring we stop keep contacting you, and that we can understand the reasons people chose not to have screening.
If you're not sure whether to have cervical screening, please book an appointment to talk to our nurse.
If you are a trans man or non-binary person and have a cervix, you should have screening too. But, you may not be sent an invitation if you are registered as male with your GP. Tell your GP if you want to have cervical screening, so they can arrange regular tests for you.
You do not need cervical screening if you are a trans woman or were assigned male at birth.
Places to find out more
Cervical Screening Awareness Week (macmillan.org.uk)
Jo's Cervical Cancer Trust | Cervical Cancer Charity (jostrust.org.uk)
Cervical screening - NHS (www.nhs.uk)
The impact of Anima on appointments
Part of the reason of implementing total triage was to ensure that those that need treatment can access it as swiftly as possible. It also means that we now understand all the demand of patients and a clinician looks over the request. So if you are asked to wait 10 days for an appointment it's because a clinician has decided you are safe to do so. By asking you questions online or over the phone we are able to:
By doing all of this we have seen a dramatic improvement in the waiting times for appointments. The data below is published nationally and shows how we are over-achieving compared to the national average on patients getting appointments in 2 days and 14 days since we implemented the system.
|
What you said |
How you told us |
What we did |
Outcome |
|
Patients wanted the ability to be called back rather than waiting on the phones |
General feedback, GP Patient Survey and PPG |
Call back functionality added to the phone system |
Reviewed with PPG in July 2023 and seems to be working well |
|
Patients fed back that they were concerned about some elements of the online system |
Total triage specific survey undertaken by the practice |
We have changed some of the standard text responses to make messages clearer |
We are following up with a new survey with some more specific issues to ensure we have a review and learn approach to the system |
|
Patients fed back that they were concerned about being in the queue but still having phone waits |
General Feedback |
We worked with the phone provider to add functionality which allows patients to track where they are in the queue and they also recieve a text if they miss a callback which allows them to callback that day and jump to the front of the queue |
Published on 10th Apr 2024
Now, to get an appointment a team of clinicians will go through your symptoms and will make sure you get the help you need as fast as possible.
We have been asking for feedback from patients to make sure that this new approach is meeting your needs.
Here are answers to some of the frequently asked questions we have received from patients about this new system.
If you're living with type 1 or type 2 diabetes and plan to fast during the holy month of Ramadan, this free online course will help you to prepare and support you to stay healthy and manage your diabetes safely during this time.
Diabetes UK also has lots of really helpful information on their website to support you during Ramadan (available in Urdu, Bengali, Arabic and English).
Anyone experiencing diabetes-related complications should seek urgent medical advice when they need it.
Dear Patients
We want to put an end to the 8am appointment lottery and to make it easier for you to get the help you need.
That’s why we are making changes which will make getting an appointment easier and fairer.
What is changing?
We are always looking for ways to improve the experience of our patients.
Currently some of our appointments are given on a “first-come, first-served” basis to those who can call the practice at 8am each morning. It’s definitely not the best way of doing things.
That is why we are introducing a new booking system which will help you get the appointment or service you need more quickly and conveniently. To make this happen we are introducing a new computer system called “Anima” and are putting in place a specialist team of health professionals, whose job it is to improve the process of getting an appointment at the practice.
How will things change for me?
You will have a new way to book an appointment through our website but don’t worry, you can still telephone or visit the practice if that is what you would prefer.
The biggest benefit is these changes will ensure there is no more “morning rush” to queue on the telephones. No matter what time you contact us, all the appointments will be prioritised by our clinical team based on medical urgency and need.
Other changes will include:
When will the new system be launched?
We will launch Anima on Tuesday 5th December 2023.
For more information on Anima please visit https://www.animahealth.com/patients.
Do I need to do anything?
Please register to use Anima https://patients.animahealth.com/signIn.
We will also send a message the week before we go live with a link to Anima. By clicking the link, you can set up an account by using an email address and creating a password. You will then be asked to verify the email via the link sent. Then simply enter your own details Name, Date of Birth, Sex, Postcode, Telephone Number, GP practice and NHS number if known. Once an account is created you can then submit your request to the practice.
Tell us what you think.
We believe that this new way to book an appointment will improve the experience for patients. We want to understand your views and experience, please click the link to tell us what you think.
Our charter has been jointly created with our amazing patients, to help us all work together to improve the care our practice can provide.
Our aim is to provide patients with the best possible care within the resources available to us, and to deal with any problems as quickly and efficiently as possible.
Local GP practices have teamed up to improve the way we provide weekend and evening appointment for our patients.
This new service will begin on Saturday 1st October it and will mean that most people will be able to book weekend and evening appointments closer to where they live. For our patients we will be providing appointments will be provided at Darnall Primary Care Centre
Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and Pharmacists.
Initially appointments can be booked through you practice, but we will soon be adding the option for patients to book direct online and through NHS 111.
Click to find out more Website Link
Published on 16th Nov 2023
h issues that was raised by patients was waiting on the line for the call to be answered. One of the improvements is there is now a queue buster where patients can request to be called back when they reach the front of the queue. This means there is no longer the need to wait on the line, we will call you. Sometimes it takes longer for the receptionist to answer the calls as they are dealing with complex patient queries and this can take longer to resolve. If a query isn’t urgent it is better to call the practice after 10.30am when it is less busy. All calls are recorded for training and monitoring purposes and this helps the practice to monitor how busy the telephones lines are. We are then able to move staff to where they are most needed. If you have any feedback about the new telephone system please let reception know or complete a friends and family questionnaire.
English https://youtu.be/f1G4lyR8r-M
Slovak https://youtu.be/619x_nmax9I