News

Industrial Action

Unions representing doctors in training have announced a number of strikes. Ambulance services, patient transport and NHS111 are not part of this industrial action.

  • The NHS is working hard to keep patients safe during strikes, while delivering the best care possible, and patients should continue to attend appointments as planned unless contacted to reschedule.  
  • Nobody should put off seeking only urgent or emergency care during the strikes, with key services continuing to operate. Please continue to call 999 in an emergency.  
  • Anyone who has an appointment which is affected by the industrial action will be contacted.  
  • We are asking people to attend any of their health and care appointments as usual if they haven’t been contacted.  
  • Please continue to use or contact NHS111 first for general guidance, advice and urgent care needs, this is a free service available 24 hours a day. 

Thank you.


Published on 25th Jun 2024

Cervical Screening Guide Video

This video is a useful watch for anyone nervous about attending a smear, it gives a walk through of what will happen.

Watch Here.


Published on 25th Jun 2024

Cervical Screening Awareness Week 17 - 23 June 2024

 Cervical screening is an important tool in the fight against cancer. With nearly 1 in 3 not attending their cervical screening test we want to share where to find information and support if you’re worried about cervical screening or your screening results.

What is cervical screening?

Cervical screening is a way of preventing cervical cancer (cancer of the cervix). It uses tests to find abnormal changes in the cells of the cervix.

The first part of cervical screening is to have a smear test. This is also called the cervical screening test.

We have more information about having a smear test.

How painful is a cervical screening (smear) test? Does it hurt?

A cervical smear test should not hurt, but sometimes it can feel uncomfortable. If you're worried about the test causing you pain, your GP or practice nurse can explain ways they can make the test easier for you.

What is a cervical screening (smear) test looking for?

A cervical screening test checks for abnormal cell changes in the cervix. Cervical cell changes are common, and often improve naturally. But sometimes these changes need treatment because there is a risk they may develop into cancer.

In England, Scotland and Wales, the sample is tested for a virus called HPV first. Samples that show high-risk HPV are then checked under a microscope for abnormal cells. 

In Northern Ireland, the sample of cells are now also first tested for HPV.

The aim of cervical screening is to check for certain types of HPV and any abnormal cell changes early that might develop into cervical cancer if left untreated.

Do I need cervical screening if I’m a virgin or from the LGBTQ+ community

Cervical screening is for anyone who has a cervix, regardless of sexual orientation or gender identity. The aim of cervical screening is to check for certain types of HPV and any abnormal cell changes early that might develop into cervical cancer if left untreated. You can get HPV through:

  • vaginal, oral or anal sex
  • any skin-to-skin contact of the genital area
  • sharing sex toys

You're still at risk of cervical cancer if:

  • you've had the HPV vaccine – it does not protect you from all types of HPV, so you're still at risk of cervical cancer
  • you've only had 1 sexual partner – you can get HPV the first time you're sexually active
  • you've had the same partner, or not had sex, for a long time – you can have HPV for a long time without knowing it
  • you're a lesbian or bisexual – you're at risk if you've had any sexual contact
  • you're a trans man with a cervix
  • you've had a partial hysterectomy that did not remove all of your cervix

If you've never had any kind of sexual contact with a man or woman, you may decide not to go for cervical screening when you're invited. But you can still have a test if you want to. If you would be happy to discuss it, making the practice aware of your decisions and reasons is helpful in ensuring we stop keep contacting you, and that we can understand the reasons people chose not to have screening.

If you're not sure whether to have cervical screening, please book an appointment to talk to our nurse.

If you are a trans man or non-binary person and have a cervix, you should have screening too. But, you may not be sent an invitation if you are registered as male with your GP. Tell your GP if you want to have cervical screening, so they can arrange regular tests for you.

You do not need cervical screening if you are a trans woman or were assigned male at birth.

Places to find out more

Cervical Screening Awareness Week (macmillan.org.uk)

Jo's Cervical Cancer Trust | Cervical Cancer Charity (jostrust.org.uk)

Cervical screening - NHS (www.nhs.uk)


Published on 17th Jun 2024

The impact of Anima on appointments

The impact of Anima on appointments

Part of the reason of implementing total triage was to ensure that those that need treatment can access it as swiftly as possible. It also means that we now understand all the demand of patients and a clinician looks over the request. So if you are asked to wait 10 days for an appointment it's because a clinician has decided you are safe to do so. By asking you questions online or over the phone we are able to:

  • Deal with some issues without appointment.
  • Ensure those need alternate services are signposted there (including dental, talking therapies etc).
  • Provide advice, guidance, and reassurance to those that need it.
  • Answer simple questions.

By doing all of this we have seen a dramatic improvement in the waiting times for appointments. The data below is published nationally and shows how we are over-achieving compared to the national average on patients getting appointments in 2 days and 14 days since we implemented the system.

Continue Reading Here


Published on 28th May 2024

MH

#MentalHealthAwarenessWeek

We’re proud to support the Mental Health Foundation this Mental Health Awareness Week – 13 to 19 May. Join in and help to create a world with good mental health for all.
 
This year’s theme is movement: moving more for our mental health. Get involved by finding and sharing your moments for movement this Mental Health Awareness Week.
 
Find out more: mentalhealth.org.uk/mhaw
 
 
 

Published on 14th May 2024

"You Said, We Did" Update for January to May 2024

What you said

How you told us

What we did

Outcome

Patients wanted the ability to be called back rather than waiting on the phones

General feedback, GP Patient Survey and PPG

Call back functionality added to the phone system

Reviewed with PPG in July 2023 and seems to be working well

Patients fed back that they were concerned about some elements of the online system

Total triage specific survey undertaken by the practice

We have changed some of the standard text responses to make messages clearer
We have changed the appointment system, so less appointments are available first thing and more are available later on, so that you have time to get ready and get to appointments.
We are continuing to review the appointment capacity in relation to patient demand (times and dates)
We are reviewing if and how we can encourage patients to contact us later in the day for less urgent issues.

We are following up with a new survey with some more specific issues to ensure we have a review and learn approach to the system

Patients fed back that they were concerned about being in the queue but still having phone waits

General Feedback

We worked with the phone provider to add functionality which allows patients to track where they are in the queue and they also recieve a text if they miss a callback which allows them to callback that day and jump to the front of the queue


Published on 3rd May 2024

Eid Mubarak

Wishing all our staff, patients and those celebrating a Happy Eid! 💙


Published on 10th Apr 2024

Answers to some of your questions about the new appointments system

We have made changes to the way you book an appointment. The aim is to make it easier to get an appointment and to do away with the 8.30am rush for appointments which is neither fair or clinically appropriate.

Now, to get an appointment a team of clinicians will go through your symptoms and will make sure you get the help you need as fast as possible.

We have been asking for feedback from patients to make sure that this new approach is meeting your needs.

Here are answers to some of the frequently asked questions we have received from patients about this new system.


Published on 5th Mar 2024

Diabetes and ramadan

Staying safe with diabetes during Ramadan

If you're living with type 1 or type 2 diabetes and plan to fast during the holy month of Ramadan, this free online course will help you to prepare and support you to stay healthy and manage your diabetes safely during this time.

Diabetes UK also has lots of really helpful information on their website to support you during Ramadan (available in Urdu, Bengali, Arabic and English).

Anyone experiencing diabetes-related complications should seek urgent medical advice when they need it.


Published on 5th Mar 2024

PCS Darnall Primary Care Centre

Dear Patients

We want to put an end to the 8am appointment lottery and to make it easier for you to get the help you need.

That’s why we are making changes which will make getting an appointment easier and fairer.

What is changing?

We are always looking for ways to improve the experience of our patients. 

Currently some of our appointments are given on a “first-come, first-served” basis to those who can call the practice at 8am each morning. It’s definitely not the best way of doing things.

That is why we are introducing a new booking system which will help you get the appointment or service you need more quickly and conveniently. To make this happen we are introducing a new computer system called “Anima” and are putting in place a specialist team of health professionals, whose job it is to improve the process of getting an appointment at the practice.

How will things change for me?

You will have a new way to book an appointment through our website but don’t worry, you can still telephone or visit the practice if that is what you would prefer.

The biggest benefit is these changes will ensure there is no more “morning rush” to queue on the telephones. No matter what time you contact us, all the appointments will be prioritised by our clinical team based on medical urgency and need.

Other changes will include:

  • More ways for you to request an appointment.
  • Your case will be assessed by our clinical team who will decide the best plan for you.
  • If you care for others, you can complete an online request for them quickly and efficiently.
  • You can easily log in to see the status of your request and the outcome of your current and past appointment requests.
  • You will be asked questions without medical jargon.
  • You don’t need to discuss any medical issues over the phone, you can send an online request helping to improve confidentiality.
  • The system is easier to use if English is not your first language or if you are deaf or have hearing difficulties.
  • Sometimes a GP is not the best person to help with your medical concern. Our clinical team is made up of lots of different specialties and the new system will offer you the best and earliest appointment for your individual needs.
  • If you do not need to be seen urgently, you will be able to easily choose the most convenient appointment from those available.
  • You will get a text message and email to keep you updated about your appointment times.

When will the new system be launched?

We will launch Anima on Tuesday 5th December 2023. 

For more information on Anima please visit https://www.animahealth.com/patients.

Do I need to do anything?

Please register to use Anima https://patients.animahealth.com/signIn.

We will also send a message the week before we go live with a link to Anima. By clicking the link, you can set up an account by using an email address and creating a password. You will then be asked to verify the email via the link sent. Then simply enter your own details Name, Date of Birth, Sex, Postcode, Telephone Number, GP practice and NHS number if known. Once an account is created you can then submit your request to the practice.

Tell us what you think.

We believe that this new way to book an appointment will improve the experience for patients. We want to understand your views and experience, please click the link to tell us what you think. 

Take the survey


Published on 20th Nov 2023

Our Patient charter

Our Patient Charter

Our charter has been jointly created with our amazing patients, to help us all work together to improve the care our practice can provide.

Our aim is to provide patients with the best possible care within the resources available to us, and to deal with any problems as quickly and efficiently as possible.

 


Published on 20th Nov 2023

Enhanced Access

Local GP practices have teamed up to improve the way we provide weekend and evening appointment for our patients.

This new service will begin on Saturday 1st October it and will mean that most people will be able to book weekend and evening appointments closer to where they live. For our patients we will be providing appointments will be provided at Darnall Primary Care Centre

Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and Pharmacists.

Initially appointments can be booked through you practice, but we will soon be adding the option for patients to book direct online and through NHS 111.

Click to find out more Website Link


Published on 19th Nov 2023

Stay safe poster

Stay Safe


Published on 16th Nov 2023

Survey update

h issues that was raised by patients was waiting on the line for the call to be answered. One of the improvements is there is now a queue buster where patients can request to be called back when they reach the front of the queue. This means there is no longer the need to wait on the line, we will call you. Sometimes it takes longer for the receptionist to answer the calls as they are dealing with complex patient queries and this can take longer to resolve. If a query isn’t urgent it is better to call the practice after 10.30am when it is less busy.  All calls are recorded for training and monitoring  purposes and this helps the practice to monitor how busy the telephones lines are. We are then able to move staff to where they are most needed. If you have any feedback about the new telephone system please let reception know or complete a friends and family questionnaire.


Published on 13th Nov 2023

Smokefree Sheffield links

English https://youtu.be/f1G4lyR8r-M
Slovak https://youtu.be/619x_nmax9I


Published on 6th Nov 2023